Wells Fargo Bank in 666 Walnut Street

Customer Reviews about Wells Fargo Bank:

• ★ ★ ★ ★ ★
  The tellers are very kind and helpful. I like how i can just swipe my ATM card and they can pull up all my info and help me out, rather than having to spell my name or provide my drivers license or whatever. They've always been able to answer my questions. When you walk in, there's a manager who asks what they can do to help you. You tell them and they point you in the right direction, rather than getting to the front of the line, then figuring out that the teller can't help you. Very pleasant experience.
  By Jeffrey Bodensteiner, September 14, 2017
• ★ ☆ ☆ ☆ ☆
  Pure ugliness.
  By Aaron Fountain, June 26, 2017
• ★ ☆ ☆ ☆ ☆
  After being a customer in good standing for 7 years, they called and offered to re-fi at a 2 point lower rate. Started the process and it has been down hill all the way. The loan rep has been very professional and apologetic but because he is in Nevada and a "different unit", he cannot keep the collections department from badgering us about a late payment. It was to have closed a month ago and "because of the volume" of re-fis they can't get it together. Robo Collections called us Saturday morning before rising and before 2pm twice again. For the sixth time the person said they would make notes on the account, does absolutely no good. The rep says he cannot help. Last month we made a payment just to get them off our back thinking it would close very soon . . . not so much ! Through the net, I have obtained the name and number of the Senior Executive Vice Pres. I have been in Sales/Engr for 35 years and I know a little about customer service.
  By A Google User, February 20, 2017

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About Wells Fargo Bank in Des Moines